Technical Expertise
Operating Systems:
Windows Server (2008 R2, 2003, 2000), Windows Client (7, Vista, XP,
2000)
Network Protocols:
TCP/IP, DHCP, DNS, SNMP, HTTP,FTP, VPN, RDP
Hardware/Peripherals:
Workstations, Cable/DSL Modems, Printers, Scanners, Copiers, Faxes,
Modems, Tape Drives, Servers (HP, DELL & IBM) Laptops, Routers, Switches
Microsoft Administration:
Microsoft Licensing, Active Directory, Group Policy, Network Monitoring, Exchange Server
2003-2010, Systems Centre Configuration Manager 2007, SQL 2005-2008, Hyper-V,
SharePoint 2007, Remote Desktop Services, Folder Redirection, IIS, RRAS, TCP/IP, DHCP, DNS, RDP, IIS, Visio, Microsoft Office Suite
Additional Skills:
Symantec Antivirus/Endpoint, AVG
Antivirus, Symantec Backup Exec, VMware, VOIP(Voispeed)
Educational Software:
SIMS (Technical, Assessment, Attendance, Academic Management), FMS, FROG VLE, SchoolComms
Employment
Sep 2011 » Present
ICT Learning Manager
Eggbuckland Community College, Westcott Close, Plymouth
- Day to day responsibility and development of SIMS
- Management of data links from SIMS into other software (Parent Pay, Text Messaging, Cunninghams, Frog, i-Plymouth, SIF etc)
- Manage the Learning Gateway
- FROG (Driving the move from Learning Gateway to Frog, Technical development, Parent Access etc)
- Lead the development of the FROG Learning Platform with partner Primary Schools
- Manage and develop the Primary ICT Support Scheme with the ICT Support Field Technician (Support and Upgrade)
- Budget responsibility for ICT Support
- Microsoft Licensing
- ICT Induction
- ICT Training
- SIMS Training
- Manage Attendance
- Data Analysis (Assessment, Census Return, House Points and Attendance etc)
- Manage Website, Social Networking
- Responsibility for setting up for formal events
Feb 2009 » September 2011
Senior ICT Support Technician
Eggbuckland Community College, Westcott Close, Plymouth
- Project Managed and led many major key projects improving
the network infrastructure and network security.
Including 2003 to 2008 R2 domain migration
- Technical contact on many projects
- Set up and test new infrastructure changes / new improvements in a “lab” environment, using virtual/physical machines
- Maintaining the College network infrastructure such as routers and switches and fibre links
- Planning and installing new servers/switches/wireless access points
- Responsible for the good working order of all servers and workstations making sure they are patched and updated as required
- Configuring and monitoring backups up of all servers then ensuring the secure storage of the backups once completed
- Administer and manage all servers, SQL databases, Active Directory, Group Policies and Microsoft Exchange
- Create and deploy MSI packages for software deployment using Group Policy or System Center Configuration Manager 2007
- Responsible for the Installation and testing of new software and undertake problem-solving to ensure efficient working order
- Setup Servers, Workstations and Laptops as required
- Maintaining computer peripheral equipment such as scanners, printers, whiteboards, and projectors
- Create and maintain detailed network diagrams and documentation
- Provide training and regularly liaise with key members of immediate team and/or staff at all levels
- Continually monitor and if required revise the College Backup and Disaster Recovery Policy
Aug 2008 » Dec 2008
Network Engineer
Integrem Limited (Liquidated),Emsley House, Cobourg Street, Plymouth
- Remote and onsite Support for all Microtechs clients (Small Business and Charities)
- Purchasing, Installation and configuration of LAN and/or WAN for Microtechs Clients
- Day to day administration of LAN's and WAN's supported by Microtechs, including Router configurations, software installations, backup configurations
- Responsible for the day to day running of the Microtechs WAN, Administration of configuration of existing clients and commissioning and deployment of new client machines
- Responsible for the company's telecoms systems (Voispeed)
- Commissioning and deployment of companies Servers
- Network Administration (Group Policies, Active Directory, Exchange 2003 -2007)
Oct 2006 » Aug 2008
IT Support Manager
The Range (CDS Superstores), Head Office, Estover, Plymouth
- Manage the IT Helpdesk Team consisting of three IT Technicians
- Responsible for the companies telecoms systems (Aastra)
- Commissioning and deployment of companies Servers
- Network Administration (Group Policies, Active Directory, Exchange 2007)
- Implementation and administration of company Helpdesk System and Service Level Agreements
- Out of Hours Duty Technical point of contact
Mar 2004 » Oct 2006
IT Support Analyst
Foot Anstey Solicitors, Plymouth
- Providing user desktop and remote support to over 270 staff across 3 sites
- Responsible for assisting in the day to day operation of the IT installation specifically including PC Hardware, Software, Printers, Servers and Telephone system
Mar 2003 » Mar 2004
IT Support / Planned Maintenance Technical Support
Serco Operations, HMNB Devonport, Plymouth
Sep 2000 » Mar 2003
Customer Services Representative
Orange PCS, Plymouth
